PS4 Controller Headphone Jack Not Working:Fix It

The PlayStation 4 (PS4) controller is not just for gaming but also for connecting headphones for an immersive audio experience. However, You can face issues with the PS4 controller headphone jack not working. If you’re facing this problem, don’t worry, I’ve got you covered. In this troubleshooting guide, I’ll explore the possible causes and provide step-by-step solutions to get your PS4 controller’s headphone jack working again.

PS4 Controller Headphone Jack Not Working

 Understanding the PS4 Controller Headphone jack       

 The PS4 controller’s headphone jack is a convenient feature that allows you to connect wired headphones directly to the controller. This enables you to enjoy game audio and chat with other players without the need for a separate headset. The headphone jack is at the bottom of the controller, next to the charging port.

 Potential Reasons: Why the PS4 Controller Headphone Jack is Not Working?      

There can be several reasons why the PS4 controller headphone jack is not working. It’s essential to understand these causes to troubleshoot the issue effectively. Here are some common reasons:

  1. Physical damage                             
  2. Software issues
  3. Connectivity problem
  4. Loose Connection
  5. Dust and Debris
  6. Firmware Issues
  7. Hardware Malfunction

1-Physical Damage:

The wear and tear of everyday gaming can take a toll on your PS4 controller, and physical damage is a common culprit for headphone jack issues. Whether it’s accidental drops or rough handling, internal components can be affected, leading to a malfunctioning jack. I’ll explore how to inspect your controller for visible signs of damage and what steps you can take to address physical issues.

2-Software Issues:

Beyond the tangible aspects, software-related problems can contribute to headphone jack malfunctions. Outdated firmware, conflicting updates, or glitches in the system can disrupt the proper functioning of the audio output. I’ll guide you through the process of checking for software updates and resolving any digital impediments that might be affecting your PS4 controller’s headphone jack.

3-Connectivity Problems:

The effectiveness of your headphones relies on a seamless connection between the controller and the console connectivity issues, whether due to a faulty cable or misconfigured settings, can lead to audio disruptions. I’ll provide step-by-step guidance on troubleshooting these connectivity problems, ensuring that your PS4 controller establishes and maintains a robust link with your headphones.

4-Loose Connection:

A loose or improperly connected headphone jack is a common issue that can disrupt your gaming experience. I’ll walk you through the process of inspecting and securing the physical connection between your headset and the controller to ensure a stable and reliable link.

5-Dust and Debris:

Over time, dust and debris can accumulate in the headphone jack, causing interference with the audio signal. I’ll discuss effective methods to clean the jack safely and prevent future build-ups.

6-Firmware Issues:

Firmware problems can impede the proper functioning of the headphone jack. I’ll explore how to troubleshoot and update the firmware to ensure optimal performance.

7-Hardware Malfunction:

In some cases, a more severe hardware malfunction may be the cause. 

Understanding these potential reasons behind the headphone jack malfunction is crucial for effective troubleshooting. In the following sections, I’ll delve deeper into each aspect, providing practical solutions to help you address and resolve the issues with your PS4 controller’s headphone jack.

Symptoms of a malfunctioning:  PS4 Controller Headphone Jack Not Working

A malfunctioning PS4 controller headphone jack can manifest through various symptoms, signaling potential issues hindering your gaming experience.

  1. No sound                                                                               
  2. Headphones  not recognizing                               
  3. Crackling or buzzing
  4. The controller won’t charge

1. No sound

The most straightforward sign of a problem is the absence of sound. If you plug in your headphones, but there’s no audio output from the PS4 controller, it indicates a potential issue with the headphone jack.

2. headphones  not recognizing

 Another common symptom is when your PS4 controller fails to recognize the connected headphones. Even with a secure connection, the system may not acknowledge the presence of your headset.

3. Crackling or buzzing

 If you experience crackling or buzzing sounds while using your headphones with the PS4 controller, it suggests interference or signal disruptions. This could be due to various factors, including loose connections or electronic interference.

4. The controller won’t charge

Surprisingly, a malfunctioning headphone jack can impact the overall functionality of your PS4 controller, including its ability to charge. If you notice issues with charging or the controller not maintaining a charge, it might be linked to problems in the headphone jack. 

Troubleshooting Steps: PS4 Controller Headphone Jack Not Working

Now that we’ve identified the potential causes, let’s dive into the troubleshooting steps to fix the PS4 controller’s headphone jack not working issue. Follow these steps in order, to test the headphone jack after each one to check if the issue has been resolved.

Step 1: Check the Headphone Connection

The first step is to ensure that the headphones are properly connected to the PS4 controller. Disconnect and reconnect the headphones, making sure they are securely inserted into the headphone jack. Look for any signs of damage or wear on the headphone connector that may affect the connection.

Step 2: Clean the Headphone Jack

Dust and debris can accumulate in the headphone jack, leading to a poor connection. Use a can of compressed air or a small brush to gently remove any debris from the jack. Be careful not to apply excessive force or damage the internal components.

Step 3: Update the PS4 Controller Firmware

Outdated firmware can cause various issues with the PS4 controller, including problems with the headphone jack. To update the firmware, follow these steps:

  1. Connect the PS4 controller to the PS4 console using a USB cable.
  2. Turn on the PS4 console and navigate to the Settings menu.
  3. Select “Devices” and then “Controllers.”
  4. Choose “Update Firmware” and follow the on-screen instructions to complete the update process.
  5. After the update is complete, disconnect the controller from the console and test the headphone jack.

Step 4: Reset the PS4 Controller

A simple reset can often resolve minor software glitches that may be affecting the headphone jack. 

  1. Locate the small reset button on the back of the controller, near the L2 shoulder button.
  2.  Press and hold the reset button for a few seconds by using a paper clip
  3. Release the reset button and test the headphone jack.

Step 5: Test with Different Headphones

If the issue persists, try connecting a different pair of headphones to the PS4 controller. This will help determine if the problem lies with the controller or the headphones. If the new headphones work fine, the issue may be with the original pair of headphones.

Step 6: Connect Wireless Headphones

If you’re unable to resolve the issue with wired headphones, consider using wireless headphones with your PS4. You can connect compatible wireless headphones to the PS4 console using Bluetooth or a USB dongle. Refer to the headphone’s user manual for instructions on how to pair it with the PS4.

Step 7: Contact Sony Support                

If none of the above steps fix the problem, it’s recommended to contact Sony Support for further assistance. They can provide specialized support and guide you through additional troubleshooting steps specific to your PS4 controller model.

Additional Tip: Use a USB Sound Card Adapter                  

If you’re still experiencing issues with the PS4 controller’s headphone jack, you can consider using a USB sound card adapter. This external device connects to the PS4 console via USB and provides an alternative audio output option. Simply plug your headphones into the sound card adapter to bypass any issues with the controller’s headphone jack.

PS4 Controller Headphone Jack Replacement

 Before diving into the replacement process, it’s essential to understand that replacing the headphone jack on a PS4 controller requires careful attention and precision. If you’ve determined that the headphone jack is the source of your audio issues and you’re comfortable with some DIY work, here’s a guide on how to replace it.

  1. Tools and Materials:

  2. Small Phillips-head screwdriver
  3. Plastic prying tool or spudger
  4. Replacement headphone jack (ensure it is compatible with your PS4 controller model)

Step-by-Step Guide:

  • Power Off the Controller: Ensure your PS4 controller is powered off before starting the replacement process.
  • Remove the Screws: Use the Phillips-head screwdriver to remove the screws located on the back of the controller.
  • Separate the Controller Halves: Gently pry open the controller using a plastic prying tool or spudger. Be cautious not to damage the internal components.
  • Locate the Headphone Jack: Identify the headphone jack on the controller’s circuit board. It’s typically connected to the main board by a ribbon cable.
  • Disconnect the Ribbon Cable: Carefully disconnect the ribbon cable attaching the existing headphone jack to the main board. This may require using the plastic prying tool.
  • Remove the Old Jack: Once the ribbon cable is detached, carefully remove the old headphone jack from its housing.
  • Install the Replacement Jack: Place the new headphone jack into the designated slot, ensuring it aligns correctly.
  • Reconnect the Ribbon Cable: Carefully reconnect the ribbon cable to the main board, securing the new jack in place.
  • Reassemble the Controller: Put the controller halves back together and secure them with the screws.
  • Test the Controller: Power on the controller and test the new headphone jack by plugging in headphones and checking for sound        


The PS4 controller’s headphone jack not working can be frustrating, but with the right troubleshooting steps, you can resolve the issue. Follow the steps outlined in this guide to check the headphone connection, clean the jack, update the firmware, reset the controller, and test with different headphones. If the problem persists, contact Sony Support for further assistance. Remember, gaming is all about the immersive experience, and having a working headphone jack can greatly enhance your gameplay. Happy gaming!

FAQ 1: Can I use Bluetooth headphones with the PS4 controller?

Yes, you can use Bluetooth headphones with the PS4 controller. However, not all Bluetooth headphones are compatible with the PS4. Make sure your Bluetooth headphones support the A2DP profile for high-quality stereo audio transmission.

FAQ 2: Why is there no sound coming from my headphones connected to the PS4 controller?

There can be several reasons for no sound coming from the headphones connected to the PS4 controller. Ensure that the volume is not muted or set too low on the controller. Also, check the audio settings on the PS4 console to make sure the output is set to the controller.

FAQ 3: How do I update the PS4 controller firmware?

To update the PS4 controller firmware, connect the controller to the PS4 console using a USB cable. Then, navigate to the Settings menu on the PS4 console, select “Devices,” and choose “Controllers.” From there, you can update the firmware following the on-screen instructions.             

Also check: How can I use my PS4 controller with headphones while being connected to my PC?

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