How to Fix Jabra Evolve 75 Microphone Not Working

The Jabra Evolve 75 headset is a powerful tool designed to enhance productivity and communication in today’s busy work environment. With its impressive noise-canceling technology and crystal-clear audio, it has become a trusted companion for professionals seeking an uninterrupted audio experience during calls and meetings. However, even the best devices can experience problems from time to time, and one of the most common sources of frustration for Jabra Evolve 75 users is when their Jabra Evolve 75 microphone not working as expected.

Whether it’s a complete absence of sound, poor audio quality, or other microphone-related glitches, these issues can disrupt important conversations and disrupt workflow.

In this comprehensive blog post, we aim to address your concerns and provide practical solutions to resolve microphone issues with your Jabra Evolve 75 headset.

We’ll walk you through the troubleshooting steps, offer insight into common microphone problems, and guide you to a seamless solution.

Jabra Evolve 75 Microphone Not Working

So, if you’ve ever found yourself wondering why your Jabra Evolve 75 microphone not working as it should, you’ve come to the right place. Let’s find a solution and get your microphone back on track.

 Importance of the Microphone in the Jabra Evolve 75 Headset:

The microphone is a core component of the Jabra Evolve 75 headset, playing an important role in enabling effective communication in professional settings.

It acts as a bridge between you and your colleagues, clients, or partners during virtual meetings, calls, and conferences. Without a properly functioning microphone, the headset loses its basic functionality.

The Jabra Evolve 75’s microphone is designed to capture your voice clearly while reducing background noise. This feature ensures that you can be heard with great clarity, allowing for productive conversations and clearing up misunderstandings.

In essence, the microphone is the lifeline of your headset, facilitating seamless communication and collaboration.

Common Reasons for Jabra Evolve 75 Microphone Malfunctions


You experiencing microphone issues with your Jabra Evolve 75 headset may experience frustrating symptoms that hinder your ability to communicate effectively.

No sound: The microphone can be completely muted, leaving you unable to transmit your voice during calls or meetings.

Poor audio quality: Users may feel that their voice is distorted, distorted, or indistinct, leading to difficulties in communicating information effectively.

Background noise: Microphone problems can result in increased sensitivity to background noise, making it difficult for others to hear you.

Intermittent issues: Some users may experience intermittent issues with the microphone, where it works inconsistently or cuts in and out during conversations.

Hardware problems: Hardware problems can include physical defects, damaged cables, or problems with microphone components. Identifying hardware problems is important because they often require replacement or repair.

Troubleshooting the Jabra Evolve 75 Microphone Not Working

When experiencing microphone issues with your Jabra Evolve 75 headset, it’s important to follow a systematic troubleshooting process to identify and resolve the problem. Here is a sequential guide to assist you through the procedure:


  • Checking physical connections and cables.
  • Verifying microphone settings in device settings.
  • Testing the microphone on different devices.
  • Updating firmware and drivers.
  • Checking mute and volume settings.

Jabra Evolve 75 Microphone Not Working

Step-1 Checking physical connections and cables.

The first step in troubleshooting microphone problems with your Jabra Evolve 75 headset is to make sure all physical connections and cables are in proper order. Follow these sub-steps to resolve this issue:

Inspect the USB cable: Carefully inspect the USB cable that connects your Jabra Evolve 75’s charging base to your computer. Inspect for any noticeable indications of harm, such as worn-out wires or twisted connectors.

Plug in securely: Make sure the USB cable is plugged in securely at both ends – one end is connected to the charging base and the other end is to an active USB port on your computer. Make sure it fits tightly to establish a correct connection.

Try different USB ports: If you suspect that a USB port may be causing the problem, consider plugging the USB cable into a different USB port on your computer. This can help determine if the problem is related to a specific port.

By carefully inspecting and verifying the physical connections and cables, you can rule out any potential issues related to loose connections or damaged cables causing your microphone to go undetected.

If this step does not resolve the issue of Evolve 75 microphones not working, you can proceed to the next troubleshooting steps.


Step-2 Verifying Microphone Settings in Device Settings.

After ensuring that the physical connections and cables are correct, the next step in troubleshooting microphone issues with your Jabra Evolve 75 headset is to verify and adjust the microphone settings in your device settings. Follow these sub-steps:

Access sound settings: Depending on your operating system (Windows or macOS), access the sound settings on your computer. On Windows, you can right-click the speaker icon in the taskbar and select “Open Sound Settings.” On macOS, go to “System Preferences” > “Sound”.

Select Microphone Input: In Sound Settings, go to the section where you can select the input device for your microphone. Make sure your Jabra Evolve 75 headset is selected as the default microphone input device.

Adjust Microphone Levels: Check Microphone Input Levels in Settings. Make sure the microphone is not muted, and the volume level is set appropriately. You can usually find sliders or numeric values to adjust these settings.

Test the microphone: Perform a test to confirm that your microphone is working properly. You can do this by recording a short audio clip or making a test call to a communications application. Pay attention to audio quality and clarity during the test.

By verifying and adjusting the microphone settings in your device settings, you can ensure that your Jabra Evolve 75 microphone is correctly configured and selected as an input device.

This step helps rule out software-related issues that may be causing the Jabra Evolve 75 microphone to not work as expected. If the issue continues, move on to the next troubleshooting steps.

Step 3 Testing the microphone on different devices.


To further diagnose and resolve issues with your Jabra Evolve 75 microphone not working, it is important to try it on different devices. Here’s how:

Connect to another device: Plug your Jabra Evolve 75 headset into a different device, such as a smartphone, tablet, or another computer. Use the same USB cable and charging base to ensure consistency.

Test call or recording: On the alternate device, start a test call or start recording using a voice recording app or software. This will help determine if the microphone works properly when connected to another device.

Assess microphone performance: During a call or recording, pay close attention to microphone performance. Listen for issues like clarity, audio quality, distortion, or background noise. This test will help identify if the problem is specific to one device or if it persists across platforms.

By running this test on multiple devices, you can narrow down whether the problem is with the Jabra Evolve 75 headset itself or if it’s related to the actual device you were using.

If the microphone works on another device but not on your primary device, the problem may be with your computer or its settings. If the microphone issue persists across all devices, it is most likely a problem with the headset or its connection.

Step-4 Updating firmware and drivers.

Keeping both the firmware and drivers up-to-date is vital to ensure your Jabra Evolve 75 headset runs smoothly and addresses potential microphone issues. Follow these steps:

Visit Jabra’s official website: Visit Jabra’s official website using your web browser.

Check for updates: Find firmware and driver updates designed specifically for your Jabra Evolve 75 headset model. These updates are often available in the “Support” or “Download” section of the website.

Download updates: If updates are available, download them to your computer.

Install updates: Follow the instructions provided to install firmware and driver updates. Make sure you follow each step carefully to avoid installation errors.

Updating the firmware and drivers of your Jabra Evolve 75 headset is very important as these updates can fix compatibility issues, improve performance, and fix known microphone issues. Keeping your headset’s software components current is an essential step in troubleshooting and maintaining its functionality.

Step 5 Checking mute and volume settings.

To ensure that microphone issues with your Jabra Evolve 75 headset are not related to mute or volume settings, follow these steps:

Physical mute button: Check your Jabra Evolve 75 headset for a physical mute button. Typically, a red indicator indicates that the microphone is muted. Ensure that the mute button is not activated.

Device mute settings: Access the call or communication software you’re using on your computer. Look for mute settings in the software itself.

Sometimes, software-based mute can override the headset’s physical mute button. Make sure the software is not muting the microphone.

Volume levels: Review the volume settings on both your headset and computer. The headset volume is set to an appropriate level. Additionally, check your computer’s sound settings to verify that the microphone volume is not too low.

Jabra Evolve 75 Microphone Not Working

If the problem persists despite correct settings, proceed with further troubleshooting steps or consider reaching out to Jabra Support for assistance.

Related: Singing Machine Microphone Not Working

Tips on how you can prevent microphone issues in the future

In addition to troubleshooting and troubleshooting microphone problems with your Jabra Evolve 75 headset, taking precautions can help you avoid future problems.

Here are some tips to prevent microphone problems and ensure the longevity of your headset:

Proper storage: When not in use, store your Jabra Evolve 75 headset in a clean and safe environment. Prevent exposure to dust, moisture, extreme temperatures, or direct sunlight.

Storing it in its protective case or a dedicated storage pouch can help protect it from physical damage and environmental factors.

Gentle handling: Handle your headset with care. Avoid dropping it or subjecting it to unnecessary physical stress. Delicate components such as microphones and cables can easily be damaged if handled incorrectly.

Cable Management: Take care of the headset cables. Avoid excessive twisting, bending, or pulling on cables, as this can lead to cable wear and connectivity problems. When not in use, keep cables tidy to avoid tangling.

Regular cleaning: Periodically wipe the microphone and ear cushions with a soft, lint-free cloth to remove dirt and debris. Avoid using abrasive or harsh cleaning agents that may damage the headset surfaces.

Periodic maintenance checks: To ensure that all components of your headset are working as intended, perform regular maintenance checks. Pay attention to any signs of wear and tear and remove them immediately.

Safe transport: If you transport your headset often, use a protective case or pouch designed for your Jabra Evolve 75. This will protect it from possible damage during the journey.

By following these preventative maintenance tips, you can extend the life of your Jabra Evolve 75 headset and reduce the risk of future microphone problems.

Proper maintenance and regular testing can go a long way in preserving the functionality and reliability of your headset.


Finally, this blog post has covered the important topic of troubleshooting issues with the Jabra Evolve 75  microphone not working. We began by emphasizing the important role that the microphone plays in enabling effective communication and collaboration in professional settings.

Throughout the post, we’ve provided a detailed, step-by-step guide to help users identify and fix common microphone problems.

We strongly encourage our readers to proactively apply these troubleshooting solutions if they encounter microphone issues with their headsets. In a world of remote work and virtual meetings, clear communication is paramount, and a working microphone is an aid to achieving that clarity.

However, should users find that their microphone problems persist despite their best efforts, we emphasize the importance of seeking further assistance. Jabra’s customer support is readily available to provide appropriate guidance and support.

In the evolving landscape of modern communication, the Jabra Evolve 75 headset is a valuable tool. Its microphone is an important component.  Got a chance.

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